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Miles and Points, Posted by Amy
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Getting Elite Status and How Loyalty Pays Off

I was looking at my upcoming itineraries the other day and realized I had booked a flight from SFO -> SEA on the wrong day. Oops! But no biggie… I just called the special Delta Diamond Medallion Line and an understanding agent changed my flight for free.

Usually when you make a flight change, there’s a steep $200 change fee. However, the customer service representative changed my flight and waived the fee. Why? Well, I can’t say for certain but as a Delta Diamond Medallion, I get some really great customer service.

I’ve had a lot of good experiences recently due to having elite status in various programs, and I wanted to post about a few of them so you can see the real, tangible benefits of sticking with one hotel, airline, or car rental program.

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